After doing this, Scan to Computer worked! Why was this change necessary? The support person claimed it’s because of a known bug in the HP software. With the HP Smart app, you can scan, share, and print images and documents with your HP printers, along with a few other benefits: Order supplies, get support. In particular, I needed to change the “Move Finder Items” destination folder from its default selection (Documents) to any other location (I created and selected an HP Scans folder).

To fix problems with Scan to Computer’s Save as PDF task, you need to edit the relevant Scan Tasks item in HP Utility. Fixing the problem with these choices required that I edit each of the tasks. I had been unsuccessfully trying both Save as PDF and Save as JPG. This revealed a list of “shortcut” tasks with the same names as appear on the 8600’s touchscreen. Return to the Scan to Computer section of HP Utility. When he returned, he had a new tactic for me to try: After rehashing much of the same fruitless territory as covered in the Forums, the support person put me on hold. But this may not be sufficient.Īs a last resort, I telephoned HP tech support. To initiate scans directly from the printer, you first have to enable the HP Utility option shown here. While these steps are necessary, they were not sufficient to be the solution. Had I checked the “Enable Scan to Computer” option from the Scan to Computer section of the included HP Utility application? (Yes, I had). After I posted a message to the HP Support Forums, two HP employees replied with queries: Had I installed all the HP software that came with the printer? (Yes, I had). Neither HP’s online support nor the printer’s

Hp scan app iphone